This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Allied service procedures

Appropriate State policies and procedures

Hazards and potential hazards and their effect

Relevant organisation policies and procedures

Relevant national standards such as

Australian Emergency Manual Safe and Healthy Mass Gatherings Emergency Management Australia Canberra

Emergency Risk Management and Process Emergency Management Australia

AustraliaNew Zealand Risk Management Standard

Use of communications equipment and systems

Working knowledge of command control and coordination responsibilities

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Produce and implement an effective event plan which provides for

effective communications

rapid response

rapid and safe access and egress

safety of personnel

Promote implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability

Use problem solving skills including

using available resources innovatively

analysing information

making decisions that ensure the effective management of the sceneevent

Use oral communication skills language competence required to fulfil job roles as specified by the organisation including

asking questions

active listening

liaising with other services

asking for clarification of information from persons at the special eventscene

negotiating solutions

acknowledging and responding to a range of views

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding backgroundbriefing papers

preparing reports

Use interpersonal skills including

working with others

showing empathy with client and relatives

relating to persons from differing cultural social and religious backgrounds

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the workplace or in a simulated work situation

Where for reasons of safety assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible

Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit

Evidence must include demonstration over a period of time to ensure consistency of performance

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Scene may include, but is not limited to events such as:

Hazards are dangers or risks that may affect or influence ambulance care and may include, but are not limited to:

Emergency and allied services may include, but are not limited to: